Policies
Returns & Refunds
We hope you love every piece from Heirloom Hostess Co. If something isn’t quite right, we’re here to help.
Returns
We accept returns on eligible items within 14 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Custom & Personalized Items
All personalized, embroidered, or custom-made items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will review the issue and make it right.
Refunds
Once an eligible return is received and inspected, approved refunds are issued to the original payment method. Please allow 5–10 business days for processing after approval; your bank may require additional time to post the refund.
Non-Returnable Items
- Personalized, embroidered, or custom-made items
- Gift cards
- Sale or final-sale items
Shipping
Available shipping methods, estimated delivery windows, and charges are shown at checkout. Please review your shipping address carefully before placing an order. Delivery estimates may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
If a shipment arrives damaged or your order appears to be missing, contact us promptly with your order number so we can help investigate.
Privacy
We value your privacy and explain how customer information is collected, used, and protected in our Privacy Policy.
Questions
For returns, shipping questions, or policy assistance, contact us at hello@heirloomhostessco.com.
Last updated September 3, 2026.